Frequently Asked Questions

Everything you need to know about bringing joy and comfort into your home with The Joie.

What is the typical shipping timeframe for furniture and decor?

Standard decor items typically ship within 3-5 business days. For larger furniture pieces, please allow 2-3 weeks for white-glove delivery to ensure your items arrive in pristine condition.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.

How do I care for my Joie textiles and linens?

To maintain the quality of our premium fabrics, we recommend machine washing on a gentle cycle with cold water and air drying. Specific care instructions are included on the label of each product.

Do you offer international shipping?

Currently, The Joie ships to the continental United States and Canada. We are working on expanding our logistics to reach more international destinations soon.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.

Are your products sustainably sourced?

Sustainability is at the heart of The Joie. We partner with artisans and manufacturers who prioritize ethical labor practices and use eco-friendly materials like FSC-certified wood and organic cotton.