Returns & Exchanges at The Joie

We want you to love every piece in your home, which is why we offer a 30-day return window for items in their original condition and packaging. If your selection doesn't bring you joy, our simple return process ensures a stress-free resolution.

Return Process

• 1.
  Initiate Your Request

  Log in to your account or use our guest portal with your order number and email address to start the return process.

• 2.
  Prepare Your Package

  Carefully repackage your items in their original boxes with all protective padding to ensure they arrive back to us safely.

• 3.
  Attach Shipping Label

  Download and print your prepaid return shipping label from your email and securely attach it to the outside of your package.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.